Support center

Help for TribeMeet customers and message recipients.

Find out how to get help, manage WhatsApp preferences, and request privacy support.

I received a WhatsApp message

TribeMeet helps businesses send relevant updates and support replies after a user opts in through a booking, community, or support flow operated by FURNIVO Inc. or its business customers.

I need human support

Reply "HELP" in WhatsApp or email tribemeet.contact@gmail.com with your organization, phone number, and a short description of the issue.

Common questions

Does TribeMeet send spam?

No. TribeMeet is intended for consent-based business communication, customer support, community updates, and meeting reminders. Customers must use TribeMeet in line with WhatsApp and applicable messaging policies.

What does opt-in look like?

A typical opt-in asks a user to enter a WhatsApp phone number in a booking, community sign-up, or support form and check a consent statement such as: "I agree to receive TribeMeet WhatsApp updates from FURNIVO Inc. or the organization I am contacting about reminders, support replies, and service updates."

Can I change my WhatsApp preferences?

Yes. You can opt out by replying with unsubscribe language such as "STOP" or by contacting support. You can reply "HELP" to request assistance. Some transactional or account-related replies may still be sent when needed to complete a request you initiated.

When are templates used?

Business-initiated WhatsApp messages use approved templates when required. User-initiated support conversations are handled inside the applicable 24-hour customer service window, with human handoff when automation is not enough.

How quickly do you respond?

We aim to respond to normal support requests within 2 business days. Privacy and deletion requests are handled through the process described in our policies.